It is our utmost priority to ensure that we offer the best products and services to our valued customers. However, there are some situations when our customers might not be totally satisfied with the work we have done. In these occurrences, we strive to put things right as quickly as possible. Your satisfaction is important to us and we are dedicated to ensuring that you are happy.
This document outlines our complaints policy and procedure, so please read the following. If you have any questions about this policy, please feel free to let us know.
When the work has been completed, please inspect it thoroughly as soon as possible. Hopefully you will find that everything has been done according to our usual high standards, but if you find anything you are not satisfied with please let us know right away.
If you have any complaints or comments, you can contact us and we will be able to deal with any issues as quickly and efficiently as possible.
We are available to be reached on in a number of different ways. Please call us on 0800 955 4 955, write to us at 65 Limerick Gardens, Cranham, Essex, RM14 1HZ. or send us an email at firstname.lastname@example.org.
We are committed to responding as quickly as possible and we promise to reply within 7 days of receiving your complaint. Whenever possible, we will let you know a date at which we will remedy any issues that you have brought to our attention. The sooner you let us know about a complaint, the faster we will be able to fix it.
If we are not able to resolve your complaint using our procedure, we will rely on the help of Ombudsman Services in order to resolve the dispute. This will provide an unbiased expert opinion that will help to resolve the matter.
In the very unlikely situation where we are not able to remedy your complaint, you might want to refer your complaint to the Ombudsman Services. If you wish to do this, please contact us as soon as possible.
This is our complaints policy, please let us know if you have any questions about this or any other aspects of our business.